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The Spa-n-a-Box is covered by a 1 year limited parts and service warranty. All warranty claims must be made to the service centre on 0207 6600 162.
1. Day 1-30
Within the first 30 days of purchases if there is any failure with the spa the customer needs to call the service centre on 0207 6600 162 to file a claim. The customer must have proof of purchase from the retailer and ideally the spa serial number for the service centre to verify the claim. Once the claim is verified the customer will be sent a like new item and a call tag will be issued for the defective item. The customer will be asked for a valid credit card number to ensure the defective item is returned to the service centre. Within the first 30 days of purchase the customer will not be charged anything for delivery/collection or repair.
2. Days 30-90
If there is any failure with the spa after the 30 day period the customer will need to verify the claim with the service centre on 0207 6600 162 as in (1). The customer will then be charged a £50.00 service charge to cover the cost of processing, delivery of the replacement item and collection of the defective unit. A replacement unit will be dispatched to the customer within 48 hours, and a calling tag will be issued for the defective item. If the customer does not have the defective item returned they may be charged for that part.
3. Second fault within Days 30-90
If within 90 days of repair the unit should have another similar fault the customer will not have to pay another service charge.
4. After 90 days
After the 90 day period any faults are again liable to a £50 service charge as in (2).
The UK warranty is valid for one year from date of delivery. All warranty claims should be filed with the UK service centre on 0207 6600 162.